Skip to content

Music On Hold And The Cabal

Playing music on hold (MoH) on your phone system whilst your caller is waiting to connect to the person or department they are after, or whilst someone ducks off to get some information, is a given these days, no-one wants to sit there and listen to silence, or nothing but the sound of keyboard tapping for 5 minutes.

Am I still connected? Did they forgot about me? Hrmm... is this thing still working? C'mon aren't you done yet?

Whatever their thoughts, they are not what you want going through the mind of your clients, or prospective clients.

Continue reading "Music On Hold And The Cabal"