Playing music on hold (MoH) on your phone system whilst your caller is waiting to connect to the person or department they are after, or whilst someone ducks off to get some information, is a given these days, no-one wants to sit there and listen to silence, or nothing but the sound of keyboard tapping for 5 minutes.
Am I still connected? Did they forgot about me? Hrmm... is this thing still working? C'mon aren't you done yet?
Whatever their thoughts, they are not
what you want going through the mind of your clients, or prospective clients, so now you sit back with your thinking cap on wondering what to play them, promo material? That gets boring, and annoying - fast, what about radio, streaming audio, CD's, mp3's, perhaps the typical default PBX included elevator music
that's worse then listening to a cat fight that seems to go on for hours?
Continue reading "Music On Hold And The Cabal"
By default, ChanSpy is enabled, and can be used by anyone, yes, anyone, who is logged in to a FreePBX system.
ChanSpy is exactly that, it allows you to spy on other calls, this is a supervisor function, but Sangoma do not allow you to configure a password out of the box to secure it within FreePBX, instead, they want to sell you a commercial module (class of service)
that in Australia, is about $145, that will apparently allow you to set one, they do not care about your privacy breaches, after all it's YOU that will be prosecuted, not Sangoma, it amazes me Sangoma wont take action, or, never protected it in the first place when this gaping invasion of privacy was first brought to their attention - several years ago going by their forums.
But fear not, if ChanSpy is enabled on your system and you can't disable it, there is a free
10 second fix.
Continue reading "Secure FreePBX ChanSpy"
Configuring FreePBX to use a VoIP provider is usually simple and quick, but sometimes there's always one of the bunch that wants to be different in how they expect you to configure your Trunk, and Aussie Broadband (affectionately known as ABB)
is one of them.
With ABB doing things differently, you'll find the usual way of setting up a SIP trunk in FreePBX wont work, and you'll probably go half insane trying to work out why, and if you google around, you'll find a few blogs and forums posts suggesting do this, do that, but it still doesn't work, because most of those posts are outdated or just never worked, wow image that, the internet offering advice that doesn't work hehe, so I'm going to provide you with the workable way as of Feb 2021.
Continue reading "Aussie Broadband SIP With FreePBX"
TPG and ABB (Aussie Broadband) need no introduction, but the shite way one of them does business and treats its customers is the chalk to the others cheese.
Long time readers and visitors to this blog, or one of the ausics.net websites, including ZoneCheck and our usenet service, would be well aware of the frustrations and problems with TPG. I took up that service in 2010 as a static-IP account, yet after 6 years or so, TPG forgot the meaning of static-IP plans and changed our IP - without notice, not once, but three times, ignoring my complaints for my plan which even on the last day of my service when I confirmed closure of my account with them in October 2020 still
said static-IP plan with rDNS.
This got even more frustrating in early 2020 as you're about to find out.
Continue reading "From TPG to ABB"
To Host or not to Host - That is the question. Since the time SIP was commercialised, there has been a religious war raging, a fierce war with two staunch opponents - On-Prem (on-site) PBXers, and Hosted (off-site) PBXers.
There are benefits to both methods, it depends on how many channels and features you want (remember, in the world of VoIP, channels = lines), and how you are going to use them. If you run your local takeaway, then you could get away with a couple of channels, and a Hosted PBX solution would work fine if you don't need anything more than very basic PBX features, but if you need advanced features, unlimited voicemail storage, have more than a couple employees, have an attached warehouse, large office space, or your business is on multiple floors, then having your own local PBX phone system on-site makes much more sense.
Continue reading " OnPrem SIP Trunking or Hosted PBX"