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Music On Hold And The Cabal

Posted by NoelB on
Playing music on hold (MoH) on your phone system whilst your caller is waiting to connect to the person or department they are after, or whilst someone ducks off to get some information, is a given these days, no-one wants to sit there and listen to silence, or nothing but the sound of keyboard tapping for 5 minutes.

Am I still connected? Did they forgot about me? Hrmm... is this thing still working? C'mon aren't you done yet?

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